Category Archives: Business
Stakeholder Management in Practice…
How do key stakeholders view their relationship with your organization? What do customers, employees, business partners, shareholders and the general public expect from you? In today’s business environment, successful organizations understand the importance of building strong relationships with all stakeholder … Continue reading
One, Big, Happy Family at Work
As human beings, most of us still have a tendency to be personable with each other – not necessarily – personal, with our co-workers in this day and age. For instance, many of us may still feel the need to “check-in” with our colleagues and peers once in a while to make sure that we are not overreacting to adverse work situations when our emotions might be clouding our better judgment. I’m glad because most of us who work on computers for a living, can easily become very isolated sitting in front of one all day like a horse with blinders on.
Engage Your Staff with Creative Perks…
Times are tough and money is tight which can sometimes mean bonuses and raises are just not an option. How then can we reward individuals for a job well done? Continue reading
Just Say NO!!!
At some point, we’ve all been part of successful teams that incorporate and value a variety of viewpoints, including those people who raise objections. Continue reading
A MATTER OF TRUST
Create transparency; be candid with employees about company happenings. By doing this, you empower your employees while at the same time prevent rumors and negative gossip. Continue reading
Cultural Differences and the Impact on Survey Scores
Hispanics in the US, especially those who are more recent arrivals, give higher ratings in product surveys than their non-Hispanic counterparts, according to a study designed by Jeffry Savitz, President of Savitz Research.
‘Hispanics are taught from an early age that it is in poor taste or inappropriate to openly criticize or berate when asked their opinions,’ Savitz explains: ‘More research is needed to measure the effect of the ‘cultural lift’ on various categories and other factors.’
Continue reading
Nuggets of Wisdom…
If you want to be perceived as a leader or someone of influence, assume the role; do not ask to be brought to the table. Continue reading
The Bottom Line – Employees Want to Be Valued!
Customers value clear communications just as employees value clear communications. Yet, this is one area that employees say is often lacking in most organizations. Continue reading
Does Good Service to Employees = Good Service to Customers?
Part One – by Sharon Parker, Director, Senior Consultant with The Foresight Group Recently, I followed a link on msn.com called “Good service? What customers consider to be good treatment”. Behind this link was an article written by Barbara Findlay … Continue reading
