Category Archives: Benchmarking
Stakeholder Management in Practice…
How do key stakeholders view their relationship with your organization? What do customers, employees, business partners, shareholders and the general public expect from you? In today’s business environment, successful organizations understand the importance of building strong relationships with all stakeholder … Continue reading
Cultural Differences and the Impact on Survey Scores
Hispanics in the US, especially those who are more recent arrivals, give higher ratings in product surveys than their non-Hispanic counterparts, according to a study designed by Jeffry Savitz, President of Savitz Research.
‘Hispanics are taught from an early age that it is in poor taste or inappropriate to openly criticize or berate when asked their opinions,’ Savitz explains: ‘More research is needed to measure the effect of the ‘cultural lift’ on various categories and other factors.’
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Look Inside Your Organization for Success
Internal benchmarks such as historical comparisons, best-in-class groups and total company aggregate scores can shed light where external benchmarks often fail. Continue reading
IS YOUR ORGANIZATION IN SYNC?
Benchmarks, whether externally or internally created, provide a barometer for managers to compare their survey results. Continue reading
Action Planning – Keys to Meaningful and Lasting Changes from Employee Survey Results
It is imperative that employees see the connection or link between the survey results and actions taken. Making those connections will allow employees to feel that their voice is heard and help them feel that their feedback is valued.
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